I had heard of ‘Change Management’ before but didn’t really have a clue how they would make a course out of it. That’s why I choose this course as an elective in Dubai.
We started today yesterday on Thursday. This is another ‘block’ of lectures. We have lessons in the morning and the afternoon for four days long. That’s because both the professor and the majority of the students (Executive MBA’s) are working full time. So they jam it in 4 days. Which I personally don’t mind. Leaves me more time to do other stuff.
The professor was by coincidence a Flemish guy who normally works at Price Waterhouse Coopers in Belgium. He has been teaching at Hult for a couple of years and travels around the campuses to teach a couple of courses.
Within ‘Change Management’ as a discipline there is 1 guru who made the generally accepted framework for this type of management. His name is Kotter (not to be confused with marketing-guru Kotler) and has put down in words what change management is about.
Basically he has a set of 8 steps that allow you to manage change in a good way.
- Create a sense of urgency
- Form a guiding coalition
- Create a vision for the change
- Communicate the vision
- Remove obstacles and empower others
- Plan and create short term wins
- Build on change
- Institutionalize and anchor the change
We spent 4 full days on going in depth on this and I must say, once you start to ‘control’ the framework and the underlying steps, a lot makes sense and gives you the possibility to break down a ‘change management problem’ into different steps.
Of course changing an organization is about people and there no single theory that works for all, but when you know how and to what extent to apply these 8 steps, it will certainly help you to make the change happen better and more profound!